Recognizing and Responding to Scam Victims: Frontline Staff Training

For bank tellers, call center staff, fraud and compliance teams, investigators, and victim advocates.

Starting at $150 · 2-hour self-paced training

This two-hour training is built for the people who are often the first to notice something's wrong — the teller at the window, the rep on a fraud line, the advocate on the phone with someone who's scared and won't say why. You'll learn how scams hijack the nervous system, why victims often can't "just walk away" even when the signs are obvious, and how to recognize what's happening and respond in ways that calm, empower, and rebuild trust — without alienating the person in front of you.

Through real-world examples, psychological insights, and practical communication techniques, this course moves you past blame and into effective intervention. Whether you're at the teller window, on a fraud line, in law enforcement, or in support services, you'll finish with a script and a set of tools you can use in the moment — not just theory.

If you purchased the workbook, you can download it from here. antiscam.education/companion-workbook

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Training a team of five or more? Ask about licensing and bulk pricing.